General FAQ:
How long will my kids be able to play?
Unless there is a scheduled private party or special event, your admission is for ALL DAY play! We will inform you if any said event will take place.
Do adults need to wear socks too?
YES! In effort to provide a clean space for everyone, DinoDash is a SOCKS-ONLY facility. All guest will be required to leave their shoes upon check-in, and socks must be worn at all times. Plenty of cubbies are available for you to leave your shoes.
What if I forget my socks?
No worries, socks are available for purchase at the front desk.
Can I bring food and/or drinks in?
Unless you have a party reservation that allows you to do so, outside food and drinks are not allowed inside of DinoDash. However, milk for your sweet babies is understandably permitted.
What if I get hangry?
DinoDash has it’s own little cafe serving hot food, snacks and a variety of drinks. There sure will be something that quenches your taste buds.
Can I have a party without a reservation?
Please understand we could not allow any party celebrations without a reservation. We do have multiple size party packages that could accommodate your needs.
Can I play in the inflatables with my child?
No, it is not safe for adults to be in the inflatables
Is there a nursing area?
Yes! We support nursing mother’s to feed your babies anywhere you see fit. If a private area is preferred, we’ve also created a comfortable space for you. Look for the Nursing Nook sign.
Do you offer free Wi-Fi?
Absolutely! Heck, bring your laptop and get some work done while your kids play.
Can I drop off my kids and pick them up later?
No, your child needs to be supervised by an adult at all times. For their safety, please do not leave them unattended.
Do your hours change often?
Though we like to keep things consistent, private parties and special events could change our open play hours. Please check our Calendar or follow one of our social medias to keep up to date.
Do adults and children have to fill out a waiver?
Yes, everyone who enters our play arena will need to fill out a waiver. Save time and complete it online!
How long does something stays in lost and found
We do our donation drop offs the 1st of every month. We will donate all unclaimed items unless contacted to hold onto it longer.
Can I leave and come back same day?
Yes. Keep your receipt for same day re-entry. Be sure to let our front attendant know before exiting to ensure a smooth re-entry.
Can I go in the play structure with my children?
Yes. As an adult, please do not run and jump in the soft-play structure. Leave those stunts to the kids. BUT you are not allowed in the inflatables.
I have a question a haven’t found an answer to
Please use the Contact Us form. We are happy to answer any questions or concerns you may have.
Party Reservations FAQ:
Can I bring alcoholic beverages?
No. Absolutely not.
Can I bring outside food and drinks with my party reservations?
Yes. You could do so for a $35 fee.
If extra children show up for our reservation outside of what is booked, can they attend?
Yes, it will be $15 per extra child
If I arrive late to my reservation, will I get extra time?
No. Respectfully, we ask that you vacate your party room by the end of your reservation slot. You will incur a $75 fee for each 15 minutes you are over. You are welcome to play in the play area until we are closed.
What happens if I do not vacate my party room by the end of my reservation time?
You will incur a $75 fee for each 15 minutes you are over. You are welcome to play in the play area until we are closed.
When could I come in to set-up for my party?
You’ll be able to start setting up 15 minutes prior to your reservation time. Don’t mind us, we may still be cleaning from the previous party.
Can I bring in my own decor?
Absolutely! The only things we ask that you avoid bringing in are bubbles, silly strings and confetti (including the balloons that has confetti in it). Please use pushpins or scotch tape to adhere to walls
When will the party food I ordered be served?
A typical timeline for food is that it will be served around 1 hr and 15 minutes into the party reservation. If you would like it any other way, please let your host know.
When could our attendees check-in for the party?
They will not be able to access the party room any earlier than your reservation time, but they are welcome to come as early as they please to play in the open arena.
Can the kids keep playing after our reservation has ended?
Yes, play away! We only ask that you vacate your party room by the end of your reservation. If there is a private party facility rental booked, we will have to close early depending on the time it is reserved for. This will be communicated with you at check-in so that you could pass the message to your guests.
What happens if I have to cancel?
Your deposit is non-refundable. Please refer to our cancellation policy for details.
I have a question and haven’t found an answer to
Please use the Contact Us form. We are happy to answer any questions or concerns you may have.